Shipping? – Free Express Shipping on orders over 75 euro/usd/pound.

Sizing? – Check out our sizing guide on the product page for specific info on how to find your size

Didn’t fit? – No problem! Exchange your piece without any hassle

Payment options? – PayPal, Credit cards, Bitcoin, Giropay, Bancontact, Sofort and IDEAL, Klarna Afterpay and more.

Questions? – All week customer support info@thepuffercase.eu

Returns? 14 Day Returns. No questions asked.

In the unlikely event you have received the wrong item, please email us to info@thepuffercase.eu with the following information to ensure that we can get this resolved for you quickly & efficiently:

- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- A clear photograph of the item you have received, including logo 

Once we've received the above info, our Customer Support team will get this sorted for you as soon as possible!

We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

Changing the item or size

Delivery/billing address

Adding items to your order

Shipping method

There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the ‘cancel order’ button.

After 15 minutes, it is too late to cancel the order and you’ll need to follow our returns process. Check it out here.

If you don’t have a customer account, we’re unable to cancel the order for you. However, you can try to cancel it by messaging us.

Europe: 10-15 Days

UK: 15-20 Days

Worldwide Standard: 15-20 Days

Back-order: 5-15 Days

All orders are send out with a tracking number. Your tracking number is supplied via email after the order is processed.

Note due to high volume of orders please allow additional 2-5 business days